Bennett Awards Customer Service

Ordering Policy

A 50% down payment is required when placing your order. The balance is due when your sculpture award order is complete and ready for shipment. We accept company checks, Visa, MasterCard and American Express. Under no circumstances can we ship a sculpture award before full payment has been received.

The invoice balance will be automatically charged to your credit card the day of/or before the awards ship unless other arrangements have been made. If you prefer another method of payment for the balance, or a courtesy call in advance, please advise us right away.


Returns, Refunds and Order Cancellations

Almost all of our sculpture awards are “made to order”, and have customized engraving that is specific to our customers’ needs. As such, we do not offer a return or refund policy for sculpture award orders. Given the custom manufacturing involved with each order, all sales are considered "final" once placed, and orders cannot be cancelled, or quantities reduced, once the order is finalized.

If there is an unnatural defect or problem with your sculpture award that is due to an error on our part, you may contact us to request a return within 14 calendar days of your receipt of the order. We will make any corrections necessary at our expense, and will cover the cost of replacement shipping.

If there are errors in the award engraving that were based on errors in the files and/or instructions that were sent to us by our customer, we will work to correct these errors, but all costs associated with these corrections will be the customer’s responsibility.


Freight Damage

Please report any and all freight damaged shipments to your Bennett Awards account representative and save all original packing materials. Your account representative will file a freight claim and instruct you on the next step.


Return Shipments

All sculpture award return shipments must be packed in the original packaging. Any damages incurred from inadequate return packaging will be the responsibility of the customer. Bennett Awards recommends that customers: a) use a carrier that offers shipment tracking on all returns; and b) insure the package for safe return to Bennett Awards, and declare the full value of the sculpture award(s) so that customers are completely protected if the shipment is lost or damaged in transit. If customers choose to forego these options, they will be responsible for any loss or damage to the product during shipping.


Pricing

Each sculpture award is priced based on its size, complexity, and finish. You can find out the price of any of our recognition awards by clicking on that award on our website. Depending on your state, sales tax may also apply.


Shipping Charges

We normally ship our sculpture awards via UPS Ground Delivery unless requested to do otherwise. UPS charges are billed according to the UPS rates posted at the time of shipment. Fed Ex and DHL services are also available.


Sample Policy

Customers receiving samples are required to pay for shipping costs in both directions. The initial shipping costs to send the sample to you will be invoiced to you, the buyer, and must be paid prior to shipping the samples. In the event that you decide to move forward with a purchase, the one-way shipping charge included on our sample invoice will be credited to your sales invoice. You may choose to use the carrier of your choice for the return shipment, but must follow the packaging instructions below.

Credit card information is required prior to shipping samples. Only initial shipping costs will be charged to this card, unless you decide to purchase the samples and elect to use the card for payment of the awards, or the samples are not returned in the specified time.

You will have up to 14 calendar days from the time you receive the samples to initiate a return, unless other arrangements have been made in advance. If samples are not returned on time, your credit card will be charged for the full price of the samples.

All samples must be packed in the original packaging for return. Bennett Awards will assess the product upon return. If the product is deemed to be in a damaged, unsalable condition, your credit card will be charged for the full price of the samples. For more information, please see the Return Shipments and Freight Damage sections above.


Engraving Requirements and Charges

All our recognition awards support customized engraving on their bases. This can either be done via engraved plates that are attached to the base, or via engravings etched into the award bases themselves. Award engraving pricing varies, please call us and we can discuss your specific needs. Normal turnaround is five days; however, that can be expedited if required.

The following file formats are preferred for logos or other graphics:

CorelDraw, Adobe Illustrator, EPS, PDF vector artwork, with all text converted to curves or outlines.

Also accepted are TIFF, BMP, JPG or other raster images, though for a logo or detailed artwork the image resolution must be high. Images taken from the Internet will seldom meet our needs. Simply re-saving an image to a larger size will not provide higher quality.

Do not embed image files inside of word documents or other documents such as spreadsheets; instead, provide the raw artwork file itself.


Cleaning

High-polished bronze sculpture awards can be cared for by polishing with a premium metal polish and a little elbow grease. We use a product called “Dri Wash n Guard, Premium Metal Polish”, and can sell you a 12 ounce bottle for $24.00. Most hardware stores sell something similar. “Brasso” is NOT recommended.

Pewter and marble pieces should be cleaned with Windex.


Refinishing & Clear-Coating Service

Bennett Awards offers a Refinishing & Clear-Coating service that will bring your previously purchased sculpture awards back to their original luster, and keep new recognition awards looking new by preventing tarnishing for many years to come.

Prices for this service vary depending on the severity of the tarnish. A general price list is shown below:

Small Sculpture Awards:
Refinishing & Polishing $50
Clear-Coat Finish $40

Medium Sculpture Awards:
Refinishing & Polishing $100-200
Clear-Coat Finish $50-60

Large Sculpture Awards:
Refinishing & Polishing $190-285
Clear-Coat Finish $85-125

The above prices are estimates only and refinishing costs are subject to the condition of the sculpture. Charges are ultimately determined by the amount of time it takes to detail the piece and prepare it for the final clear coat finish.

You may ship your piece to out gallery, or bring it into our gallery by appointment. Please include a note with your contact information and sculpture name if you have it.


Returned Checks

There will be a $50 returned check service charge for any returned checks.